Cancellation & Refund Policy

It covers the paid membership plans that suppliers buy on our Pricing page. It does not cover goods or services traded between buyers and suppliers on the marketplace — we are not a party to those deals, and any cancellation or refund for them must be agreed between the buyer and supplier.

Plans are prepaid for one month or one year and do not renew automatically, so there is no subscription to cancel and you will never be charged again unless you choose to renew. If you no longer want a paid plan, simply don't renew it: it stays active until the end of the period you paid for, then your account moves to the Free plan.

A plan is activated on your account immediately after payment, giving instant access to its features and product limit. For this reason, payments are not refundable once the plan has been activated, including for any unused part of a monthly or yearly period, or if your account is suspended for breaking our Terms of Use.

We will refund the full amount in these cases:

• Failed transaction: money was debited but the payment failed or the plan was not activated on your account.
• Duplicate payment: you were charged more than once for the same plan purchase.
• Wrong amount: you were charged more than the price shown at checkout.

If a payment is debited but not confirmed, it is usually reversed automatically by your bank or by Razorpay within 5–7 working days.

Email support@b2bforindia.com from your registered email address within 7 daysof the payment, with your registered email, the Razorpay payment ID (shown in your dashboard under Plan → Payments, or in Razorpay's receipt email) and a short description of the problem.

We will respond within 2 working days. Approved refunds are issued to the original payment method within 5–7 working days; your bank may take a few more days to show the credit. If you are unhappy with our decision, you can contact our Grievance Officer at support@b2bforindia.com.