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Help Center

Answers to common questions from buyers and sellers.

For Buyers

How do I contact a supplier?Open a product or supplier page and click Contact Supplier. Enter your requirement and contact details, then confirm your email with the 6-digit code we send you. The supplier receives your enquiry directly.
Do I need an account to send an enquiry or post a requirement?No. You can send enquiries and post requirements with just your contact details and a verified email. A free buyer account lets you track all your enquiries, requirements and quotations in one dashboard.
How do I post a buying requirement (RFQ)?Go to Post RFQ, describe the product, quantity and delivery location, and submit — it is free. Our team shares your requirement with suitable sellers, and their quotations appear in your buyer dashboard.
How are suppliers verified?Every seller must provide a valid GSTIN and PAN, which are checked against government records, and our team reviews each seller before their profile and products are shown to buyers.
Does B2BforIndia handle orders, payment or delivery of goods?No. B2BforIndia connects buyers and sellers. Prices, orders, payment and delivery of goods are agreed directly between the buyer and the supplier — see our Terms of Use.
How do seller ratings work?Only buyers who have sent a seller an enquiry or received their quotation can rate them, from 1 to 5 stars. Sellers without reviews yet are shown as “New seller”.

For Sellers

How do I register as a seller?Click Register, choose Seller, and enter your business details with your GSTIN and PAN. After you confirm your email, our team reviews your account. Once approved, your profile and products are visible to buyers.
Why is my seller account still pending?New seller accounts are reviewed by our team before going live. If your GSTIN or PAN could not be checked automatically, the review may take a little longer. Contact us if it is taking more than 2 working days.
How many products can I list?It depends on your plan. The Free plan includes a limited number of products, and paid plans allow more. See Pricing for current limits.
How do I pay for a plan?Choose a plan on the Pricing page and pay securely by card, UPI or net banking through Razorpay. Plans are prepaid for a month or a year, prices include GST, and they do not renew automatically.
Can I get a refund for a plan?Plans are not refunded once activated, except in the cases listed in our Cancellation & Refund Policy (for example, a duplicate payment).
How can my products show up in Google?Add clear titles, detailed descriptions and good photos. When adding or editing a product in your seller dashboard, open the Search engine (SEO) section to set a search title, description and image description.

Account & Support

I forgot my password. What do I do?On the login page click Forgot password and follow the code sent to your email. If you do not receive it, write to support@b2bforindia.com.
I did not receive the email code.Check your spam or promotions folder and wait a minute before requesting a new code. Codes expire after 10 minutes.
How do I report a problem or a suspicious seller?Write to support@b2bforindia.com with the seller or product link and what happened, or use our Contact page. Our team reviews every report.

Still need help?

Our team usually replies within 1 working day.